The staff is always amazing and the rooms are very nice! We have been staying here on vacation for 8 years now. Our only complaint is that the beds are too firm for our taste, although our friends think the beds are perfect.
You can hear every single thing through these paper thin walls, including phone conversations, bathroom noises, and others. Plus, since pets are allowed, you might have to try falling asleep to a dog losing its mind at 10 pm. The paint on the ceiling of my room was peeling, which looked gross, and the overall feel of the place isn't great. Won't be staying here again. There was bloody snot smeared on the wall by my bed, multiple large bugs we had to kill, thin blankets, and a dirty towel still left from the previous guests.
Way overpriced for a dirty, rude, no-amenities hotel. Do not recommend. I felt safe at this property. The beds were slightly noisy metal legs but not too bothersome. You can hear other guests next to you and outside of your room. The two clerks we encountered were never friendly nor tid they offer anything that we did not have to request.
You had to go to front desk to get clean towels and trash liners. The place was acceptably clean but antiquated fixtures and terrible lighting in the room. We asked for an additional lamp, and they indicated nothing like that was possible. We are always concerned about BW. Rockin body 3 day slim down are very comparable to a Courtyard or Hilton Garden while others are way below that level, and this was one of those at the bottom. Breakfast was only juice, coffee and oatmeal.
FIT TEST WEEK
First restaurant type hotel since covid that has not had some choice of cereal, energy bar or something to offer for breakfast. They would not even allow you to sit at one of their tables to have your coffee even though there was ample space for social distancing. The only reason for two stars instead of one is that the room was clean.
Spacious rooms. Great location. Only complaint is you can hear the people in neighboring rooms, especially because of the adjoining door in suite. Bring a fan to drown out noise. No breakfast. The rooms are large and clean plus have a good smell when you walk in. The gentleman at front desk is friendly as well. The scenery around is gorgeous plus have rockers to sit out by your room to add a extra bonus to enjoy God's country. The only complaint i would have is the beds are a little bit hard but not enough to stop me from coming back.
Why didn't they make that clear to me in first place. Also, front desk staff not friendly or courteous, I informed one of them there was only 1 towel in room for 3 of us, he then brought out some towels but did not offer an apology or even an excuse, I mean really, is it so hard just to smile.
All 3 occasions I had to deal with those males at nightthey acted as though they were burdened.
We choose this hotel since it was so close to Cades Cove in the Smoky Mountains. We got a awesome deal on our room. Was very skeptical of booking online and not seeing the room first. Was pleasantly surprised with the room. Very clean and big. Had clean bathroom and didn't smell bad. Wood floors was a plus and it even had rocking chairs on the balconies to sit and look at the Mountains. Excellent location surrounded by the mountains.
Tè bruciagrassi naturale stream close by. River rafting, local craft places and mom and pop restaurants also.
Would definitely go back. The accommodations are very comfortable and the staff is friendly! While COVID limited the breakfast, there was plenty of hot coffee, and you could make instant oatmeal if desired. It was sad not to see the Lobby filled with people ready to start their days in the mountains, but can't be helped as the staff ensures safety during these strange times.
However upon entering the room we found the toilet had not been cleaned and still had a small amount of "waste" in it. The tub shower looked dirty and the mirror had spots on it from what looked like toothpaste splatter. So we went to front desk and the person there was nice and apologized.
He moved us to another room.
After a few minutes of inspection. We found hair on the walls of the tub shower and the shower curtain stained with dirt. This time we called the Best Western customer service.
They canceled our reservation and we went elsewhere! We had stayed there before, however it was more than a year ago, with no complaints.
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But we will NOT be back!! Hundreds of dead bugs all over the bathroom counter and coffee maker. Old chunks of a previous customers food stuck to the floor by the tables and the table and chairs themselves were sticky and nasty.
The breakfast boasted on this site and their personal site isn't actually available, though they still charge like it is and do not inform you of this until you have checked in. According to them it was for health and safety, even though they rockin body 3 day slim down offered a self-serve coffee and juice bar. Despite the rooms being unclean themselves, the gym was also closed during the stay due to "covid health and safety" 5.
Routine di allenamento
The pool was closed earlier that week, even though it's a selling point on the site, and even though it was still in the 90s. When I asked to switch rooms, they simply said "we will rockin body 3 day slim down clean it" and just swept and mopped the area that had the most food chunks. Didn't even clean the table or the counter covered in bugs. A lot of the electrical fixtures didn't work. One outlet was fried.
Aggiunta al carrello in corso...
The main overhead light didn't work at all, not one of the wall fixtures. The door had a massive gap that let more bugs in along with outside sound and made cooling the room a feat. Near Cades Cove which is always such a pretty drive, and did River Rat tubing and our dog got to go along just less than 2 miles down from hotel!
Andre at the front desk was very friendly and welcomed us. The first room would not open, the second room the key card had to be turned at a angle to work. The room had a musky odor. The room was nice, spacious, with a king bed, a little older but fairly clean.
It had a jacuzzi tub but when we used it, brown-red dust we're assuming rust poured out from the jets into the water. We picked the hotel for a pool, based on the website. The hotel pool was closed. Manager said closed for the season. Every other hotel pool up and down the parkway was open- we saw them as we drove through town. When we checked in, the front desk told my husband when breakfast was.
We arrived at that time and there was no breakfast. Again, the website does not say the pool is closed and breakfast is canceled.
If you want to make changes based on COVID, fine, but update your website and put signs up so people can pick another hotel if they choose. Bed was not comfortable. Cked in and room was okay so unpacked and went back to book second night. Now I was told we would have to move rooms for second night so we agreed.
That night when we showered the water ran out of tub so slow you felt like you were in a baby pool.